Month: December 2008

DOING MORE WITH LESS SERIES – I dare you to grow!

Are you happy with your company’s 2008 performance? So, you’ve just cut 10% or more of your staff and are looking at the 2009 business plan. You remember, the one you spent 3 months getting approved beginning back in July, long before things started to self-destruct in the economy? Things have to change to get […]

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DOING MORE WITH LESS SERIES – Email Management 101

OK, admit it. Your email box is out of control. Here it is December 30th and you are trying to decide whether to just delete the 4000+ emails that are still sitting there (or move them to a folder just in case you need something that is there) or to plow through them just to […]

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DOING MORE WITH LESS SERIES – Meeting Management 101

No doubt as you look at moving into 2009, you have already cut out resources. As I said in yesterday’s post, some of you have cut the fat, others have already cut into the muscle and some have truly cut to the bone, impairing your ability to maneuver normally. So the order of the day […]

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Rx for troubled times – Growth planning

As you wind down from what can only be called the most challenging year since 2001, getting ready for some rest and hopefully spending time with friends and family, I would like to plant a seed with you. There is no doubt about it. Times are hard. You have a choice as a leader in […]

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Happy Holidays from the Fitzgerald Family

Happy Holidays. Here is the Fitzgerald year in pictures in lieu of our normal holiday letter. See you next year! Chicke Fitzgerald

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Intelligent Chaos

Really wonderful art is an excellent example of “intelligent chaos”. This painting by Miranda Moss is one of my favorites that depicts to me the glory of travel. Actually Miranda named this painting “Signs of Life”, so it would appear that she wasn’t even inspired by travel when she painted it. Another great example of […]

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What is happening on the agency distribution front?

This week ARC posted their November sales statistics. For those not familiar with ARC, it is the Airline Reporting Corporation and they report airline ticket sales through the travel agency channel (including offline and online agencies). Here is the top level of what I observe in what has happened this year to date: TOTAL SALES […]

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Innovation in Challenging Times

I was reading a newsletter today from the Association for Competitive Technology. In it they stated: During the Great Depression, Du Pont’s research team invented Nylon and Douglas Aircraft developed the revolutionary DC-3. Hewlett Packard invented the pocket calculator during the recessions of the early seventies. During the economic slowdown of the late 1990s, Apple […]

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Struck by simplicity

Every once in awhile, my musings take me to a place where I see just how simple everything really is. We don’t need pundits to bring the basics home to us. Lately I’ve been helping my 10 year old daughter with her science and social studies homework (math is greatfully left to Dad). In both […]

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So who exactly is minding the store?

Yes, it is disconcerting to see the number of resumes now floating around our industry. I seem to get a new crop every week. My heart goes out to those of you who are affected by recent layoffs. What troubles me even more than seeing really really good people and friends lose their jobs after […]

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