Month: August 2011

A short sabbatical to write the Multi-Channel Distribution Manifesto

Leading up to GBTA, I started blogging a lot.  It paid off, because there were many new subscribers to my blog, which is gratifying.  Thank you for your loyal visits to the site. My next event is a fun, surprise event at The Beat Live in Las Vegas. While it might seem natural to keep […]

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Not sure we can beat the intrigue of the AA/GDS debates, but this show will try

    I don’t know about you, but I’m a little weary of the drama and intrigue of the current AA/GDS debates, so I thought I’d take a lighthearted stab at blogging about another kind of drama.  AA announced to its customers today that they have extended the deadline on their content agreement “well into […]

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USA Today, Forrester and Orbitz blasts Obama with the facts – Travel agents: We’re doing very well, Mr. President – USATODAY.com

Travel agents: We’re doing very well, Mr. President – USATODAY.com By Charisse Jones, USA TODAY To hear President Obama tell it, traditional travel agents have died at the hands of the Internet. His assessment, made earlier this month in Atkinson, Ill., set off a mini-firestorm in the agent industry, which responded to the effect: We’re […]

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Travelocity is getting in the fray with Dashing Deals

As far as alliteration goes, dashing deals is not bad.  People may remember it.  But while I understand flash sales for my local spa, or a restaurant that I haven’t tried, or even buying a coupon for the chiropractor on the off chance that I hurt my back, I just don’t get travel flash sales. […]

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The Generational Gap – Marketing to younger adults

For those that are tired of the airline/GDS debate, we are going to take a break this week and talk about some broader marketing and distribution issues, such as the generational gap, our topic for today. How Younger Adults React to Brands on Social Networks – eMarketer Who are you trying to reach? If you […]

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GBTA Aftermath: Is it just more Chaos and Conflict or are we really ready for Customer Obsession?

click logo to see original newsletter Forrester Research: CMO & Marketing Leadership First Look, Summer 2001 Like you, I get literally hundreds of emails a day.  I spend about half a second on most of them, with my finger hovering over the delete key.  Today, this one made me stop and it was this “teaser” […]

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GBTA Update: Travel Distribution: The Picture of Chaos

5 And if the technology choices were not confusing enough, it takes a scoreboard to tell who is suing who, who has reached a truce and where new connectivity options could provide a new business model option to the various players in the travel ecosystem. It is NOT business as usual. from:  Direct Connect:  The […]

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Gotta love profitability news – Accor reassures on bookings amid macro gloom

  click on logo to view full article Accor reassures on bookings amid macro gloom | Reuters   By Dominique Vidalon PARIS | Wed Aug 24, 2011 4:58am EDT   (Reuters) – Accor (ACCP.PA), Europe’s largest hotel group, said it remained “watchful” but reassured investors it had not seen any impact of global recession fears […]

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I am sworn to secrecy about my role at the Beat Live 2011

The Beat Live 2011 All I can say is “Don’t sleep in on Tuesday the 20th”. Chicke Fitzgerald

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ASTA informs Obama that travel agents haven’t been eliminated – Travel Weekly

ASTA informs Obama that travel agents haven’t been eliminated – Travel Weekly By Johanna Jainchill ASTA told the White House Thursday that travel agencies sell more than 50% of travel in the U.S., in response to President Obama’s statement on Wednesday that travel agents are among the jobs that have become automated. For the full […]

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