Month: August 2012

What if there were a Distribution Doctor?

Yesterday at Mike Pusateri’s memorial service I was talking with Gideon Dean and he was telling me about his firm’s HotelDoctorâ„¢ program – an intensive multi-day program to help a hotel property turn around to reach profitability. I was intrigued.  [And lest you think that it was disrespectful to talk business at a memorial service, […]

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Another goodbye to an industry colleague and friend

Wow, in as many weeks, I have said goodbye to two amazing men in the travel industry. Yesterday afternoon I learned of the untimely death of Mike Pusateri.  I first met Mike when he was the COO and SVP of the US Travel Association (then TIA).  TIA had just taken over the TravelCom conference and […]

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Complaint about complaints – Help Us Help You!

The old complaint form shown here was actually a pretty smart idea, as it walked people through what was needed to handle their complaints.   What we need is an online equivalent to help online companies help those who have had problems buying online. This is a huge departure from my normal blog topic, so let […]

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