Month: November 2012

Don’t like hidden fees? Let the White House know. They don’t have anything else to do…..

REPRINT OF A LETTER FROM KEVIN MITCHELL HEAD OF BUSINESS TRAVEL COALITION Dear Airline Consumer, I am writing to you because you were among the 50,000 consumers who in September 2010 signed a petition to U.S. Secretary of Transportation (DOT) Ray LaHood urging him to put a stop to hidden airline fees. This continued airline […]

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Ask me how I feel about ancillary fees

I’m really beginning to hate the term “ancillary”.  It is an innocuous word really.  It means extra or supplementary.  As most of you know, it has been at the center of the war between the GDS and the airlines, with the airlines complaining about the GDS not being able to adequately “merchandise” their ancillary products […]

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IRM trumps CRM and it will require BIG Data

Replacing flawed CRM, is Individual Relationship Management. IRM is the new black and it trumps Customer Relationship Management. Whether or not you buy our arguments in the two previous blogs on this topic, I will first say that neither IRM or CRM can deliver relevant data without what is now being called BIG Data. One […]

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The new lingo of BIG DATA – multiples of bytes

Today I listened to the PhoCusWright session on Big Data and discovered a new vocabulary that had previously escaped me.  Christopher Lynch of Atlas Ventures was throwing around the term petabye like we all knew what it was.  So I was compelled to look it up and summarily tweeted it for anyone else in the […]

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Dear Delta – This is what we get for $100 million? Really?

In a tongue in check headline in July of 2011, I told Delta that I would have built them a new website for $80 million (after they announced that they were spending $100 million).  By the way, that story is still my top read story of all time on my well-read blog. And yes Delta, […]

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Dear Department of Justice: Never mind……

Today, the Beat reported “As part of an out-of-court settlement reached last month, American Airlines agreed to withdraw the antitrust complaints against Sabre that it had lodged with the U.S. Justice Department. DOJ in May 2011 confirmed that it had launched a probe into the “possibility of anticompetitive practices in the global distribution systems industry.” […]

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The Shifting Distribution Landscape – Kayak gets bigger value than Worldspan

To set the stage, we don’t have a lot of billion dollar transactions in the travel space.  So before you chide me for comparing the Kayak acquisition to the Worldspan acquisition in 2007, hear me out. Just six years ago, Travelport announced its intention to purchase Worldspan for $1.4bn.  Yesterday Priceline acquired eight-year old Kayak […]

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US Travel Association reaches out to educate voters and legislators

 TRAVEL IS ONE OF AMERICA’S LARGEST INDUSTRIES Generated $1.9 trillion in economic output in 2011 Directly generated $124 billion in tax revenue for local, state and federal governments TRAVEL IS AMERICA’S LARGEST SERVICES EXPORT INDUSTRY Generated $153 billion in travel exports. Combined with $110 billion in travel imports creates… $43 billion in balance of travel […]

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Other Agency category losing steam in their lead the sale of international air tickets

According to the Airline Reporting Corporation, 52% of all international airline ticket sales ($3.9b) is done by the “other travel agent” category.  This is down from 57% the beginning of the year. Mega agencies come in 2nd with 30% ($2.2b) of all agency sales.  This is up from 25% in the 1st quarter. The Online […]

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Brick and Mortar Agencies sales of domestic air tickets are higher than OTAs and Megas

According to the Airline Reporting Corporation, 36% of all domestic airline ticket sales ($3.1b) is done by the “other travel agent” category.  This is down 1% from the beginning of the year. With 13,709 agencies left in the US, this means that the bulk of sales are produced by just under 13,700 of them. The […]

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