Tag: customer loyalty

Jeanne Bliss

Jeanne Bliss- Chief Customer Officer 2.0




Jeanne Bliss- Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine Chief Customer Officer 2.0 is based on a five-competency framework that successfully launched multitudes of Fortune 100 and Fortune 500 companies through their customer experience transformations. The framework addresses the issues that remain prominent, including siloed organizations and the need for clear […]

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Top 10 Travel Distribution Fallacies – #1 Consumers will purchase how and where I want them to




Consumers will purchase how and where I want them to Although this seems hard to believe, there are still suppliers and intermediaries who believe this to be true. They are myopic in their approach to customers and do not believe the power has shifted to the consumer, nor do they understand the role that this […]

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