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If Airlines Sold Paint AND Ancillary Services (2011 GBTA Update)

Having just spend the last 48 hours in Denver at GBTA, hearing the rhetoric about ancillary fees, merchandising and transparency, I felt it was time to update the venerable “If Airlines Sold Paint” parody, originally written by Alan Hess. He now the President at Hess Travel in Salt Lake City. 2011 Version: If Airlines Sold …

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The Irresistible Pull of Irrational Behavior – Travel Industry Style

I just started reading this book last night. I was immediately struck by the parallels of the stories told by authors Ori and Rom Brafman about various situations where intelligent, normally logical individuals make decisions that make absolutely no sense. For anyone that follows my musings about distribution on a regular basis, you know that …

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