Tania Luna- Surprise: Embrace the Unpredictable and Engineer the Unexpected This on demand audio series is a part of the Executive Girlfriends Group Vignette Series. Chicke Fitzgerald interviews Tania Luna. The original live interview was 10/23/15. Do you prefer when: A) Things go according to plan? or B) When the unexpected happens? Most of us …
Jeanne Bliss- Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine Chief Customer Officer 2.0 is based on a five-competency framework that successfully launched multitudes of Fortune 100 and Fortune 500 companies through their customer experience transformations. The framework addresses the issues that remain prominent, including siloed organizations and the need for clear …
