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customer experience

Brian Solis

Brian Solis- X: The Experience Where Business Meets Design

2015, 45-60 minutes, Growth / Innovation, Marketing / Trends / By

Brian Solis- X: The Experience Where Business Meets Design This on demand audio series is a part of the Executive Girlfriends Group Vignette Series. Chicke Fitzgerald interviews Brian Solis. The original live interview was 12/18/15. The future of business lies in experience architecture and you are the architect. Do you know how your customers experience …

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Jeanne Bliss

Jeanne Bliss- Chief Customer Officer 2.0

2015, 45-60 minutes, Back by Popular Demand, Growth / Innovation, Marketing / Trends / By

Jeanne Bliss- Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine Chief Customer Officer 2.0 is based on a five-competency framework that successfully launched multitudes of Fortune 100 and Fortune 500 companies through their customer experience transformations. The framework addresses the issues that remain prominent, including siloed organizations and the need for clear …

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