Tag: delta

The $100b spent online by travelers is still just a fraction of what could be

According to a report from ComScore, U.S. consumers spent more than $100 billion on online travel bookings last year, making 2012 the first year ever that the $100 billion figure was surpassed.  U.S. travel e-commerce sales reached $103 billion in 2012, up 9 percent from the previous year.  This is a big deal, right?  After […]

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Shame on you Delta Airlines

Delta Grade for Customer Relationship Management Today I read an article on ABC News about Delta changing their frequent flyer policy.  It is entitled: Changes to Frequent Flier Programs Could Mean the End of ‘Mileage Runs’ Uh, no….. but it could end the run of loyalty on Delta Airlines. I have long been a fan […]

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The Shifting Distribution Landscape – Kayak gets bigger value than Worldspan

To set the stage, we don’t have a lot of billion dollar transactions in the travel space.  So before you chide me for comparing the Kayak acquisition to the Worldspan acquisition in 2007, hear me out. Just six years ago, Travelport announced its intention to purchase Worldspan for $1.4bn.  Yesterday Priceline acquired eight-year old Kayak […]

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To Delta Airlines: I would have built the website for $80 million…..

In reference to “Richard Anderson, Delta Air Lines (5Q Interview)“ As a follow on to my earlier article last week about doing the math on distribution costs, I can’t resist commenting on Delta spending $100 million on its website, or roughly $1 per passenger boarded, based on 2010 performance. The premise here is presumably that […]

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Distribution Basics: Who has the power? (corrected version)

Following our assessment yesterday of the distribution basics for an airline, we thought it would be  interesting to look at the metrics that are used to gauge the relative power of companies in the public markets and see how they might relate to the power in the distribution game in travel. Here we use Market […]

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It is time for “If Airlines Sold Paint” again……. I’m not happy

I’ve been in this industry for 30 years, so nothing should surprise me. But this morning, I am downright angry at Delta. Perhaps it is unfair to single them out, because I suspect that others have policies that are just as insane, but nevertheless I feel honor bound to rant this morning and this is […]

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