According to a report from ComScore, U.S. consumers spent more than $100 billion on online travel bookings last year, making 2012 the first year ever that the $100 billion figure was surpassed. U.S. travel e-commerce sales reached $103 billion in 2012, up 9 percent from the previous year. This is a big deal, right? After …
The $100b spent online by travelers is still just a fraction of what could be Read More »
Delta Grade for Customer Relationship Management Today I read an article on ABC News about Delta changing their frequent flyer policy. It is entitled: Changes to Frequent Flier Programs Could Mean the End of ‘Mileage Runs’ Uh, no….. but it could end the run of loyalty on Delta Airlines. I have long been a fan …
To set the stage, we don’t have a lot of billion dollar transactions in the travel space. So before you chide me for comparing the Kayak acquisition to the Worldspan acquisition in 2007, hear me out. Just six years ago, Travelport announced its intention to purchase Worldspan for $1.4bn. Yesterday Priceline acquired eight-year old Kayak …
The Shifting Distribution Landscape – Kayak gets bigger value than Worldspan Read More »
In reference to “Richard Anderson, Delta Air Lines (5Q Interview)“ As a follow on to my earlier article last week about doing the math on distribution costs, I can’t resist commenting on Delta spending $100 million on its website, or roughly $1 per passenger boarded, based on 2010 performance. The premise here is presumably that …
To Delta Airlines: I would have built the website for $80 million….. Read More »
Following our assessment yesterday of the distribution basics for an airline, we thought it would be interesting to look at the metrics that are used to gauge the relative power of companies in the public markets and see how they might relate to the power in the distribution game in travel. Here we use Market …
Distribution Basics: Who has the power? (corrected version) Read More »
I’ve been in this industry for 30 years, so nothing should surprise me. But this morning, I am downright angry at Delta. Perhaps it is unfair to single them out, because I suspect that others have policies that are just as insane, but nevertheless I feel honor bound to rant this morning and this is …
It is time for “If Airlines Sold Paint” again……. I’m not happy Read More »
