fbpx

Forrester

USA Today, Forrester and Orbitz blasts Obama with the facts – Travel agents: We’re doing very well, Mr. President – USATODAY.com

Travel agents: We’re doing very well, Mr. President – USATODAY.com By Charisse Jones, USA TODAY To hear President Obama tell it, traditional travel agents have died at the hands of the Internet. His assessment, made earlier this month in Atkinson, Ill., set off a mini-firestorm in the agent industry, which responded to the effect: We’re …

USA Today, Forrester and Orbitz blasts Obama with the facts – Travel agents: We’re doing very well, Mr. President – USATODAY.com Read More »

GBTA Aftermath: Is it just more Chaos and Conflict or are we really ready for Customer Obsession?

click logo to see original newsletter Forrester Research: CMO & Marketing Leadership First Look, Summer 2001 Like you, I get literally hundreds of emails a day.  I spend about half a second on most of them, with my finger hovering over the delete key.  Today, this one made me stop and it was this “teaser” …

GBTA Aftermath: Is it just more Chaos and Conflict or are we really ready for Customer Obsession? Read More »